Frequently Asked Questions
Find quick answers to common questions about our products, orders, shipping, returns, and more. If you need further help, feel free to reach out to our support team.
🔗 General Questions About 925 Silver Jewelry
What is 925 sterling silver?
925 sterling silver is a high-quality silver alloy made of 92.5% pure silver and 7.5% other metals (usually copper) to increase strength and durability.
Is 925 sterling silver real silver?
Yes, 925 sterling silver is real silver. The "925" stamp means it contains 92.5% pure silver, making it a valuable and genuine metal.
How can I tell if my jewelry is real 925 silver?
Authentic 925 silver jewelry is usually stamped with “925.” You can also test it with a magnet (silver is not magnetic) or have it professionally tested.
Does 925 silver tarnish over time?
Yes, 925 silver can tarnish due to exposure to air, moisture, and chemicals, but it can easily be cleaned and restored to its original shine.
Is 925 silver hypoallergenic?
Yes, 925 sterling silver is generally hypoallergenic and safe for sensitive skin, making it ideal for daily wear.
✨ Jewelry Quality & Craftsmanship
Where is your silver jewelry made?
Our 925 silver jewelry is designed in-house and sourced from trusted artisans who follow strict quality and purity standards.
Do you use real gemstones in your jewelry?
Yes, we use high-quality gemstones and cubic zirconia in select designs. Product descriptions detail the specific stones used.
Are your products certified?
Yes, our 925 sterling silver jewelry comes with purity certification and proper hallmarking as per government standards.
Is your silver jewelry nickel-free?
Absolutely. All our pieces are nickel-free and safe for sensitive skin.
🎁 Orders, Shipping & Returns
How long does shipping take?
We typically ship orders within 12-72 hours, and delivery usually takes 7–10 business days depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on all orders across India.
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS for real-time updates.
💎 Jewelry Care & Maintenance
How do I clean 925 silver jewelry?
Use a soft cloth and mild soap to clean your jewelry. Avoid harsh chemicals, and store pieces in airtight pouches to prevent tarnishing.
Can I wear silver jewelry every day?
Yes, sterling silver is durable enough for everyday wear. Just avoid exposure to chemicals, perfumes, and water for longevity.
Why does silver tarnish and how can I prevent it?
Tarnish is a natural reaction with sulfur and moisture in the air. Store your silver in dry, closed containers and avoid humid conditions.
Can I shower with 925 silver jewelry?
While occasional contact with water won't harm it, frequent exposure to soap, shampoo, or chlorine can cause tarnishing. It’s best to remove it before bathing.
What’s the best way to store my silver jewelry?
Store your silver jewelry in a cool, dry place in anti-tarnish pouches or boxes, away from direct sunlight and humidity.
🛍️ Product & Shopping FAQs
Do you offer customization or engraving?
Yes, select pieces can be personalized with engravings. Please contact us before placing a customized order.
What sizes are your rings and bangles available in?
We offer multiple sizes. Please refer to our size guide on the product page or contact us for help with measurements.
How often do you launch new collections?
We launch new collections every season, so check back frequently or sign up for our newsletter for updates.
Are your designs exclusive?
Yes, we create limited-edition designs to ensure exclusivity and uniqueness.
Do you offer discounts or promo codes?
Yes! Subscribe to our newsletter to receive special offers, seasonal discounts, and early access to sales.
💬 Customer Service & Support
How can I contact your customer support?
You can reach us via email, WhatsApp, or the contact form on our website. We aim to respond within 24 hours.
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and wallets. Cash on delivery is also available.
Is it safe to shop from your website?
Yes, our website is SSL-secured and payments are processed through trusted gateways for complete security.
Do you ship internationally?
Currently, we ship only within India. International shipping will be available soon—stay tuned!
How can I write a review or share feedback?
After receiving your order, you’ll get a review link. We’d love to hear from you—it helps us improve and grow!
